Privacy Policy
Harriet & Harper Victoria operates this online boutique and website, including all information, features, tools, products and services (the "Services"), in order to provide you with a carefully curated and personalised shopping experience.
Our store is hosted by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use and share your personal data when you visit our site, make a purchase, or interact with us.
In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy prevails with respect to the processing of your personal data.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal data we collect
By "personal data" we mean any information that allows us to identify you directly or indirectly.
We may collect the following categories of data:
Contact details — name, address, billing and delivery address, phone number, email address
Payment information — card details, transaction information, payment method
Account information — username, password, preferences
Order information — products viewed, added to cart, purchased, returned or cancelled
Communications — messages sent to our customer care team
Technical data — IP address, browser type, device used
Usage data — interactions with our site and services
2. Sources of data
We collect your data directly from you (when placing an order, creating an account, or contacting us), automatically via cookies and similar technologies, through our service providers, and via third-party partners.
3. How we use your data
We use your data to provide and improve our services, process payments, manage orders, handle deliveries and returns, personalise your shopping experience, send promotional offers by email, display personalised advertising, detect suspicious activity, protect our platform, respond to your enquiries, comply with applicable laws, and respond to official requests.
4. Sharing your personal data
We may share your data with Shopify and our service providers (payment, logistics, hosting, customer care), our marketing partners, our affiliates or business partners, and legal authorities where required.
5. Our relationship with Shopify
Our store is hosted by Shopify, which processes certain data to ensure the platform operates correctly. Shopify may process data in countries outside your country of residence. For more information visit https://privacy.shopify.com
6. Links to third-party sites
We are not responsible for the content or privacy practices of third-party sites accessible via links on our site.
7. Children's data
Our Services are not intended for minors. We do not knowingly collect data relating to minors.
8. Security and retention
We implement appropriate security measures. However, no method of transmission or storage is completely secure. We retain your data only for as long as necessary to provide our services or comply with our legal obligations.
9. Your rights
Depending on your location, you may have the following rights: right of access, right of rectification, right to erasure, right to data portability, right to object to marketing, and right to restrict certain processing. You may exercise your rights by contacting us at the address below.
10. Complaints
If you believe your data is being processed inappropriately, you may contact us or lodge a complaint with the data protection authority in your country.
11. International transfers
Your data may be transferred outside your country. We use recognised legal mechanisms to protect your data during such transfers.
12. Changes to this policy
We may update this Privacy Policy from time to time. The most recent version will always be available on this page.
13. Contact
For any questions regarding this Privacy Policy or your personal data:
info@harrietandharper.com
From our family, to yours.